FAQs

Frequently Asked Questions (FAQs)

What is Pet Globes?

Pet Globes is an online store for dog supplies. We carry only the latest, and hottest products in the market for your pet. As pet parents, we understand how important it is for you to provide only the best and safest products for your dog, whether it is a eating bowl, leashes, or toys, we understand that and we are here to help you with that. We are located in both US and Canada and are reachable 24/7. If you have any questions or concerns, or need immediate assistance, give us an email at info@petglobes.com and we will respond as soon as we can.

Why shop at Pet Globes?

Pet Globes offers the latest and hottest products in the market. We are here to provide 100% customer satisfaction to our beloved customers and to ensure that everyone is being helped. We have currently in the midst of teaming up with local pet shelters and providing assistance. We are willing to donate a certain percentage of funds to local charities.

Is it safe to shop at Pet Globes?

Yes absolutely, all your information will be kept in a secure database where no one has access to. Your personal information will be kept safe and not distributed to anyone.

Shipping options?

We offer free shipping on all our products. We have facilities all around the world, including USA, Canada, UK, China and so on.

Products coming out of North America may require additional time in shipping but fear not as the product will arrive. If at any time you have any questions or want a status update, please email us and we will get back to you as soon as we can.

The approximate shipping times is 2-3 weeks, with fast shipping options available!

Refund/Cancel Orders

If you would like to refund or cancel an order, please provide your order number and email within 24 hours of the order being placed. Once the order has been placed, you may not be eligible for cancellation.

Exchanges

If you are not satisfied with the product, you can request an exchange in items as long as the package is still in its original packaging, undamaged and unworn. You may submit a exchange request up to 30 days from recevining the product.

We offer 100% customer satisfaction on all of our orders with secured payments.

Have more questions? Please give us an email at info@petglobes.com and we will get back to you as soon as we can.